BY KINDLY LTD is the data controller responsible for your personal data.

• Company number: 13253858

• Registered office: 2nd Floor, Wessex House, 127 High Street, Hungerford, England, RG17 0DL

• Contact email: interiors@bykindly.co.uk

If you have any questions about this policy or your data, please contact us using the details above.

We may collect and process the following information:

Information you provide directly

• Name

• Email address

• Phone number

• Project details or enquiry information

Project-related information

Where relevant to our services, we may also collect:

• Property address

• Budget information

• Floorplans, images or design references

Automatically collected data

When you use our website, we may collect:

• IP address

• Browser type and device information

• Website usage data via cookies and analytics tools

We use your personal data to:

• Respond to enquiries and provide our services

• Prepare proposals, quotes and design concepts

• Communicate with you about your project

• Send marketing communications where you have opted in

• Improve our website and user experience

We only process your data where we have a valid legal basis to do so:

• Legitimate interests
  To respond to enquiries and operate our business effectively

• Contractual necessity
  Where processing is required to provide our services to you

• Consent
  For marketing communications and newsletter subscriptions

You may withdraw consent at any time.

If you subscribe to our newsletter, we may send occasional updates, insights and project inspiration.

• You will only receive marketing if you have opted in

• You can unsubscribe at any time via the link in our emails

We use Brevo and Squarespace Email Campaigns to manage email communications.

Our website uses cookies to enhance your experience and understand how visitors use the site.

We use:

• Squarespace cookies (site functionality)

• Google Analytics (performance and usage insights)

• Meta (Facebook) tracking (marketing and audience insights)

You can control or disable cookies through your browser settings. A cookie banner is provided when you first visit the site.

We work with trusted third-party providers to operate our business. These may include:

• Squarespace (website hosting)

• Brevo (email marketing)

• Google Analytics

• Meta (Facebook/Instagram)

• Programa (Project Management)

These providers may process your data on our behalf and may store data outside the UK. Where this happens, we ensure appropriate safeguards are in place.

We retain personal data only as long as necessary:

• Enquiry data: up to 24 months

• Client/project data: for the duration of the project and a reasonable period after completion

• Marketing data: until you unsubscribe

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request transfer of your data

• Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

We take appropriate technical and organisational measures to protect your data and prevent unauthorised access, loss or misuse.

We may update this policy from time to time. The latest version will always be available on our website.Item description

Last Updated: April 2026